About shipping fees
SITUATION COVID 19
ÉTANT DONNÉ LE PRIX DE L'ESSENCE.... NOUS SOMMES DANS L'OBLIGATION DE CHARGER DES FRAIS DE TRANSPORT.
NOUS SOMMES DÉSOLÉ DE CETTE SITUATION. VEUILLEZ PRENDRE NOTE QU'AUSSITÔT QUE LE TOUT REVIENDRA À LA NORMALE, NOUS HONORERONS NOTRE ENTENTE DE FRAIS DE LIVRAISON.
Free delivery is offered in Quebec with any purchase of $200 or more before taxes. Free delivery does not apply for oversized items and for regions considered distant by our carriers: northern Quebec.
Your orders are shipped by ICS Courier.
Higher transportation fees may apply in the following situations:
If you live in a remote area or an area that is difficult to reach by (for example: Îles de la Madeleine, Kuujjuaq).
When you purchase an item which is bulky or heavy, such as incontinence briefs, saline water, etc.
Accordingly, if the transportation fees calculated during your online purchase are different from the actual fees, Centre de Stomothérapie du Québec will inform you by email or by phone. At that moment, you will have the possibility to cancel your order.
Orders made outside Québec or regions considered distant by our carriers
Transportation fees for orders in remote regions are only an estimate. Actual fees will be communicated to you. Transportation time may vary.
In all cases, you will have the opportunity to cancel your order once you have received the shipping fees and time.